Cost Management in IT Outsourcing Contracts: The Path to Standardization
نویسندگان
چکیده
منابع مشابه
IT Outsourcing Contracts: Practical Issues for Management
A good contract is often the key to a successful IT outsourcing relationship. The contract defines the rights, liability, and expectations of both the outsourcing vendor and the outsourcing customer concerned and is often the only solid mechanism for regulating the relationship of the parties. Outsourcing contracts are often of high value and last a relatively long time. It is therefore of part...
متن کاملCharacteristics of IT Outsourcing Contracts
Once the decision to outsource an activity has been made, managers are faced with issues related to the management of the relationship with their service providers. A critical element of relationship management is the contract itself, which defines, more or less completely, the nature of the services to be rendered and of the relationship itself. In this paper, we rely on transaction cost theor...
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The concept of ‘agility’ has become quite popular in the development of IT-artefacts and has created interest in the more general project management literature. The process of drafting complex contracts for large IT projects (service as well as software) is often done under time pressure and in several parallel tracks using different competencies. By the use of an illustrative case-study, this ...
متن کاملIT Outsourcing Contracts and Performance Measurement
Companies that outsource information technology (IT) services usually focus on achieving multiple objectives. Correspondingly, outsourcing contracts typically specify a variety of metrics to measure and reward (or penalize) vendor performance. The specific types of performance metrics included in a contract strongly affect its incentive content and ultimately its outcome. One specific challenge...
متن کاملInvestigating Vendors' Decision to Terminate IT Outsourcing Contracts
Despite the prevalence of IT outsourcing, a substantial amount of contracts have been terminated. Prior research has primarily assumed that clients initiate it, overlooking the possibility of vendors doing so. Unlike clients whose reasons may stem from poor performance or other alternatives, vendors would be triggered by very different reasons. They are less likely to admit their own poor perfo...
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ژورنال
عنوان ژورنال: Journal of Outsourcing & Organizational Information Management
سال: 2012
ISSN: 2155-4846
DOI: 10.5171/2012.948731